We decided it was time to change mobile phones, having had our current ones for over five years! Weren't sure about all the new technology but were prepared to be persuaded. Visited the shop and stated our requirements, the main one which was to have two phones, but one bill! Yes, no problem says the salesman!
We chose our phones and preparations were made to set everything up - beginning to get excited about the new gadget! The first phone was set up fine, no problems, old number to be transferred in a couple of days time. Came to the second phone - uh uh says the service provider, we can't set up two phones on the same direct debit! Why not, the salesman asks? Well, the London bombings were financed by mobile phone fraud, says the SP!
There was absolutely no flexibility in this and after two hours of the salesman and his manager arguing with the SP and apologising to us, we decided to set up the second phone on a separate account. Salesman rings through to do this and gets the message "we are now closed"! I have never seen a bloke so in need of a stiff drink as him!
I agreed to return the next morning and eventually, after one false start when the SP thought we were trying to con them, I got my phone!
Charged up the phone and suddenly it rings - don't even know how to answer it and don't recognise the number but do manage eventually to hear an automated message asking me if I wish to answer a few questions on how my purchase went. Yes, I thought, this is the chance! "If you wish to do the survey, either press 1 or say 'yes'" As I couldn't find 1 on the phone I said 'yes'. "Your response is not recognised". Tried twice more in different accents and volume and eventually heard "thank you for your time - goodbye". But, but I haven't spent any time or managed to tell them what I really thought ..... perhaps the same will happen on the second phone in due course and I can try a different accent!